Last updated: September 2026

 

Mangawhai Playland respects your privacy and is committed to protecting the personal information we collect and hold.This Privacy Policy explains how Mangawhai Playland collects, uses, stores and discloses personal information when you visit our website, make a booking or purchase, visit our venue, contact us, or otherwise interact with us.We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand law.

 

1. Information We May Collect

Depending on how you interact with Mangawhai Playland, we may collect information including:

• your name;

• email address;

• telephone number;

• billing and contact details;

• booking and transaction information;

• details about the activities, tickets, parties or services you purchase;

• names, ages or other relevant details of children or participants included in a booking where required;

• communications you have with us;

• information you provide when entering competitions, promotions or surveys;

• membership or loyalty information;

• feedback, complaints and customer service records;

• accident, incident or health and safety information where relevant;

• CCTV footage when you visit our premises;

• information collected through our website, such as IP address, browser type, device information and website usage information; and

• any other information you voluntarily provide to us.

 

We will only collect personal information where it is reasonably necessary for our business activities or where otherwise permitted by law.

 

2. Information About Children

As a family entertainment venue, some bookings may involve children.

 

Where information about a child is required for a booking, party, activity, incident or safety purpose, we may collect limited information about that child.

 

Where practicable, this information will be provided by the child’s parent, caregiver or another authorised adult.

 

We do not intentionally collect more personal information about children than is reasonably necessary for the relevant purpose.

 

3. How We Collect Information

We may collect personal information when you:

• make an online booking or purchase;

• purchase tickets or products at our venue;create an account, membership or customer profile;

• book a birthday party or other event;

• participate in an attraction or activity;contact us by email, telephone, social media or through our website;

• complete a form, survey, competition or promotion;

• subscribe to marketing communications;

• interact with our website;

• visit Mangawhai Playland; or

• otherwise provide information directly to us.

 

We may also receive information from service providers that help us operate our business, where permitted by law.

 

4. Online Bookings and ROLLER

Mangawhai Playland uses third-party technology providers to manage aspects of our bookings, ticketing, point-of-sale and customer management systems, including ROLLER.

 

When you make a booking or purchase through our online booking system, information you provide may be collected and processed through those systems on our behalf or in connection with providing their services.

 

This may include your contact information, booking details, transaction information and other information required to complete and manage your purchase.

 

Third-party service providers may have their own privacy policies that explain how they handle information within their systems.

 

5. Payments

Payments may be processed by third-party payment providers.

 

Mangawhai Playland does not necessarily receive or store your complete payment card details. Payment information may instead be securely collected and processed by the relevant payment provider.

 

We may retain information confirming that a transaction occurred, including the amount, date, transaction reference and booking or purchase associated with the payment.

 

6. How We Use Personal Information

We may use personal information to:

• process bookings, purchases and payments;

• provide tickets, activities, parties and other services;

• manage customer accounts, memberships and loyalty programmes;

• confirm, modify or communicate about bookings;

• provide customer service;

• respond to enquiries, feedback and complaints;

• operate and improve Mangawhai Playland;

• manage safety, accidents and incidents;

• maintain the security of our venue;

• prevent or investigate suspected fraud or misuse;

• administer competitions and promotions;

• understand how customers use our website and services;

• improve our website, attractions, products and customer experience;

• send marketing communications where permitted;

• maintain business and accounting records;

• comply with legal and regulatory obligations; and

• establish, exercise or defend legal rights where reasonably necessary.

 

We will not use personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted by law.

 

7. Marketing Communications

If you choose to receive marketing communications from Mangawhai Playland, we may send you information about promotions, events, new attractions, offers and other Mangawhai Playland news.

 

Where required, we will obtain appropriate consent before sending electronic marketing communications.

 

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication.

 

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as booking confirmations, receipts or important information about an existing booking.

 

8. Cookies and Website Analytics

Our website and the services integrated with it may use cookies and similar technologies.

 

These technologies may be used to:

• enable website functionality;

• remember preferences;

• understand how visitors use our website;

• measure website performance;

• improve our services; and

• support advertising or marketing where applicable.

 

You may be able to control or disable cookies through your browser settings. Disabling some cookies may affect how certain website features operate.

 

Where third-party services are used on our website, those providers may also collect information in accordance with their own privacy policies.

 

9. CCTV

Mangawhai Playland may operate CCTV cameras within and around the venue for safety, security, incident investigation, loss prevention and protection of customers, staff and property.

 

CCTV footage will only be accessed and used for legitimate purposes.

 

Footage may be provided to Police, emergency services, insurers, legal advisers or other appropriate parties where reasonably necessary or required by law.

 

CCTV footage will not ordinarily be used for marketing purposes.

 

10. Photographs and Video

Customers may appear incidentally in general photographs or videos taken within the venue.

 

Where Mangawhai Playland wishes to use an identifiable image of a customer, particularly a child, for promotional or marketing purposes, we may seek appropriate permission before doing so.

 

Acceptance of our Venue Terms & Conditions or this Privacy Policy does not, by itself, constitute consent for Mangawhai Playland to use identifiable photographs of you or your children for marketing.

 

11. When We May Share Personal Information

We may disclose personal information where reasonably necessary to:

• companies that provide booking, ticketing, payment or point-of-sale services;

• website hosting and technology providers;email and communication providers;

• accountants, auditors, insurers, lawyers and professional advisers;

• contractors or service providers assisting us with legitimate business functions;

• Police, emergency services, government agencies or regulatory authorities where required or permitted by law; or

• another person or organisation where you have authorised us to do so.

 

We do not sell customers’ personal information.

 

Where we use third-party service providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled appropriately.

 

12. Overseas Service Providers

Some technology and service providers we use may store or process information outside New Zealand.

 

Where personal information is disclosed overseas, Mangawhai Playland will handle those disclosures in accordance with the requirements of the Privacy Act 2020.

 

Different countries may have different privacy and data protection laws.

 

13. Storage and Security

Mangawhai Playland takes reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

 

Information may be stored electronically or, where necessary, in physical records.

 

Access to personal information is limited to people who reasonably require access for legitimate business purposes.

 

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

14. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to operate our business, or to meet legal, accounting, health and safety, insurance or other legitimate requirements.

 

When information is no longer reasonably required, we may securely delete, destroy or anonymise it.

 

Different types of records may be retained for different periods.

 

15. Accessing or Correcting Your Information

Under the Privacy Act 2020, you may have the right to request access to personal information Mangawhai PlayLand holds about you and to request correction of that information.

 

If you believe information we hold about you is incorrect or incomplete, please contact us.

 

We may need to verify your identity before providing access to personal information.

 

There may be limited circumstances under New Zealand law where we are permitted to withhold information.

 

16. Privacy Breaches

If Mangawhai Playland becomes aware of a privacy breach, we will assess and manage the breach in accordance with the Privacy Act 2020.

 

Where a privacy breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required by law.

 

17. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

 

Those third parties may have their own privacy policies and practices. Mangawhai Playland is not responsible for the privacy practices of independent third-party websites or services.

 

We recommend reviewing the privacy policy of any third-party service you use.

 

18. Changes to This Privacy Policy

Mangawhai Playland may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

 

The current version will be published on our website with the date it was last updated.

 

19. Contact Us

If you have a question about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

Privacy Officer

Mangawhai Playland

Mangawhai, New Zealand

Email: hello@mangawhaiplayland.nz

Phone: 0274568233

We will respond to privacy enquiries and complaints in accordance with our obligations under New Zealand law.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of New Zealand.

 

Mangawhai PlaylandPrivacyPolicy – September 2026